Co-Owner / GM
Justin has been in the Harley Business for 25+ years and built his reputation on providing his fellow riders with the best customer service in every market he has been a part of along with building the best teams of professionals in his dealerships he's been a part of to best serve everyone. You'll often see him on the showroom floor assisting the team or guests or maybe on his Road Glide getting some wind therapy. Never hesitate to reach out to him if there's anything he can do to assist you with your Harley needs.
Brent has an impressive career with Harley-Davidson® that began right out of High School as an entry-level technician. He quickly rose through the ranks and went on to work at several factory authorized dealerships and one aftermarket shop along the way. Having performed nearly all roles a dealership has to offer and every phase of Service Operations, Brent left the dealer network in 1995 to become an instructor for MMI where he taught the Harley-Davidson® late model and specialty courses for entry-level techs, antique restoration, engine rebuild & performance and factory PHD classes for dealership technicians. Catching the eye of Harley-Davidson® University in Milwaukee, he was offered a position at HDU as a technical trainer and curriculum developer in 1997. In the course of the next thirteen years Brent moved from HDU, to engineering and several managerial roles throughout the Quality, Reliability and Technical Service Division of Harley-Davidson®. Brent joined us here at St. Paul Harley-Davidson in 2010.
Asst. Service Mgr.
Dedication is the only word for our Service Advisor team. Most people would agree that this is the toughest position in any dealership. Knowing the product is just the beginning. Mastering project management and understanding customer concerns enables this team to be successful. Team members include Sam Hacker, Phil Gork, and Tom Zechmeister. They are not service writers; they are your personal advisors and advocates.
Service Office Specialist
Julia is dedicated to your overall customer service experience. From processing & completion of work orders to explaining work order details with customers. Scheduling vehicle pick up and deliveries. Following up with customers after the work on their motorcycle is complete. She is a friendly and enthusiastic part of the Service Department Team.
Ryan is from Shakopee, MN and is a 2019 graduate of Hennepin Tech’s power sport program with a motorcycle emphasis. He worked in the motorcycle industry while attending school and recently joined the St. Paul Harley Service Team assisting us as a journeyman while completing training at Harley-Davidson University for his technician certification. In his off hours Ryan enjoys spending time with family and riding his motorcycle.
Monty has been with St. Paul Harley-Davidson® since 2002, but began his wrenching career back in 1995. Several states and many experiences later there are few issues or model years he can't handle. Monty continues to be a one of our go to technicians. When not playing with Harley® motorcycles, he is likely to be found building vintage cars, trucks, bikes or just about anything else.
Dorian is an Expert Technician and has been with St. Paul Harley-Davidson® for more than 17 years with 20 years of collective product knowledge and experience. He is one of the founders of our Specialty Services Division and currently serves as its estimator and technical lead. In other words, he flat out does it all! When Dorian isn't busy tearing it up on the bench, he's probably out getting some much deserved seat time on his FL.
Dan worked part time in a motorcycle shop after high school and trained as a small engine technician at Midstate Technical Institute in Stevens point Wisconsin graduating in 1983.He worked in the small engine industry before being hired at a Harley-Davidson® dealership in 1985. After fifteen years as a Service Technician and one year as Service Manager, Dan joined the St. Paul Harley-Davdson® service team for five years then spent four years working in the motorcycle aftermarket.In 2009 Dan rejoined the St. Paul Harley-Davidson® service department as Lead Technician and now has over 34 years of training and experience in the motorcycle industry with many S&S and Harley-Davidson® service schools under his belt. Dan has experience with Wide Band Oxygen Sensor tuning technology and spends time researching and staying up on the latest developments in software and hardware in this area. Dan rides a 2004 Harley-Davidson® Wide Glide and enjoys spending time with his family.
Mike is a Motorcycle Mechanics Institute Graduate, class of 2006. Mike took the early and late model Harley-Davidson® modules. He spent time during school in the Phoenix area working as a small engine technician for a rental company. Mike has spent time in the Minnesota dirt bike racing scene and rides a 1999 FXR2. He is current with all PHD training and enjoys electrical diagnostic work and fussy handlebar/wiring jobs that many would rather avoid. Mike also enjoys playing pool and snowboarding.
Nick is a 2010 MMI graduate of the Phoenix campus. He started work as a Harley technician in outstate Minnesota in 2010 and worked for another dealer from 2012 to 2015. Nick worked in the aftermarket industry for three years before coming to St Paul Harley-Davidson Inc. in 2018. Nick rides a XL 1200 Sport with extensive modifications to powertrain and chassis. He is an avid hiker and kayaker and likes to spend time with family and friends.
Brad worked in the trades for 13 years before graduating from MMI with several honors including Student of Course and Directors List. He has certificates for Early Model, Late Model and Performance. Brad is passionate about working on and riding Harley-Davidson motorcycles and is very excited to have joined the St. Paul Harley-Davidson Service Department. He is an avid outdoorsman who likes to travel when he can. Brad also enjoys playing and watching sports including Football and Hockey and Golf.
Andy is a 2008 graduate of Motorcycle Mechanics Institute in Phoenix, where he attained the highest recognition level in his class - the Harley-Davidson® Program Top Technician Award. Andy started his dealership career immediately following graduation right here in MN and joined the team at St. Paul Harley-Davidson® in 2013. Andy is current with all In-Dealership PHD training. In his off time Andy enjoys being with his family, hunting, fishing, and snowboarding. He has owned several bikes, from old school Choppers to the FLHT that he currently rides today.
Probably the key position for customer satisfaction in the Service Department. He touches every work order and dispatches each job to the technicians. An MMI trained technician and dealership experienced, John knows what it takes to get the work out on time -- done right the first time!
Service Parts Specialist
Jeffrey enjoys the challenges of working Parts to Service. Locating hard to find parts no matter what it takes. He attended Motorcycle Mechanics Institute in Phoenix '90-91. He is current with all In-Dealership PHD training. Started riding motorcycles in the mid 70's on Triumphs then got a '49 FL in '79. He just bought his seventh Harley an 2019 Police Special FLTP. When not at work he likes to go to the lake to spend some time with his family.
Shipping and Receiving Specialist
Together Alby Nelson and Jeffrey Kottke serve our Technicians and Service Advisors. They work under tremendous pressure and are experts in their field. These professionals find the parts - whatever it may be - our technicians need to maintain, repair, or fully customize your bike one way or another ASAP. That sounds easy, but is far more difficult in practice. The folks they serve always want it now and these guys make it happen!
Dedication is the only word for our Parts Team. Sam has years of experience and knowledge of both Parts and Service and brings a wealth of knowledge and assistance to ALL your upgrades you desire! Knowing the product is just the beginning. Mastering project management and understanding customer concerns enable this team to be successful. Call ahead if you want to set up an appointment with Sam as he is in HIGH demand!
Shipping and Receiving
Shipping and Receiving Specialist